Return & Refund Policy

At ProviBoxMart, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help with a simple and transparent return and refund process.

Returns Eligibility
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, unopened, and in their original packaging. Products that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for a return.

How to Initiate a Return
To start a return, please contact our support team at info@proviboxmart.com or use the contact form on our website. Include your order number and reason for the return, and our team will guide you through the next steps.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item. We recommend using a trackable shipping service to ensure your return is safely delivered.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We will review the issue and offer a suitable resolution, including a replacement or full refund at no additional cost to you.

Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a few business days.

Non-Refundable Costs
Shipping charges are non-refundable unless the return is due to our mistake or a defective product.

Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible. We can only make changes if the order has not yet been processed or shipped.

Contact Us
For any questions regarding returns or refunds, feel free to contact our support team at info@proviboxmart.com. We are always here to assist you and ensure a smooth experience.