How do I place an order?

Simply add your selected items to the cart, proceed to checkout, and enter your shipping and payment details. Once your order is placed, you will receive a confirmation email with all the details for your purchase.

What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, and others), as well as PayPal. All payments are processed securely to ensure your information is protected.

How quickly are orders processed?

Most orders are processed within 1–2 business days after payment confirmation and shipped promptly to ensure fast delivery.

How long does shipping take?

Most orders are delivered within 2–5 business days across the United States. Delivery to remote areas may take up to 7 business days.

Will I receive a tracking number?

Yes, once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging. For full details, please refer to our Return & Refund Policy.

Who covers return shipping costs?

Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged or incorrect item.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible. We will work with you to resolve the issue and offer a replacement or refund.

Can I change or cancel my order?

If your order has not yet been shipped, we will do our best to make changes or cancel it. Please contact us as soon as possible after placing your order.

How can I contact customer support?

You can contact us via email at info@proviboxmart.com or by using the contact form on our website. You may also reach us by phone during business hours. Our team is always happy to help.