How do I place an order?

Simply add your desired items to the cart, proceed to checkout, and enter your shipping and payment details. Once your order is confirmed, you will receive a confirmation email with all the details.

What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, and others), as well as PayPal. All payments are processed securely.

How quickly are orders processed?

Most orders are processed and shipped within 1–2 business days after payment confirmation.

How long does shipping take?

Most orders are delivered within 2–5 business days within the United States. Delivery to remote areas may take up to 7 business days.

Will I receive a tracking number?

Yes, once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unopened, and in their original packaging.

Who covers return shipping costs?

Return shipping costs are the responsibility of the customer unless the return is due to our error (such as receiving a damaged or incorrect item).

What if I receive a damaged or incorrect item?

Please contact us as soon as possible. We will work with you to resolve the issue and offer a replacement or refund.

Can I change or cancel my order?

If your order has not yet been shipped, we will do our best to make changes or cancel it. Please contact us as soon as possible after placing your order.

How can I contact customer support?

You can reach us at info@proviboxmart.com or by using the contact form on our website. Our team is always happy to help.