Return & Refund Policy

At ProviBoxMart, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied with your order, we provide a clear and efficiently managed return and refund process.

Returns Eligibility
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items showing signs of use, damage, or missing components may not be eligible for a return. We reserve the right to refuse returns that do not meet these conditions.

How to Initiate a Return
To start a return, please contact our support team at info@proviboxmart.com or use the contact form on our website. Please include your order number and the reason for the return, and our team will provide you with further instructions.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item. We recommend using a trackable shipping service, as we are not responsible for returns lost or damaged in transit.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will review the issue and provide an appropriate resolution, including a replacement or a full refund at no additional cost to you.

Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Non-Refundable Costs
Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible. We can only make changes if the order has not yet been processed or shipped.

Contact Us
If you have any questions regarding returns or refunds, please contact our support team at info@proviboxmart.com. We are always here to assist you and ensure a smooth shopping experience.